After lots of hard work across the team, we were delighted to receive confirmation that our ISO 9001:2015 accreditation has been renewed for three years to August 2024. The ISO 9001 international standard helps companies like Winster ensure that customers consistently receive high quality products and services that meet regulatory requirements.
Val Gardner, Managing Director of Winster Limited said “I’m really pleased to see the hard work of the whole team recognised with the renewal of our ISO 9001 accreditation. The independent assessment of our business clearly shows our customers, our team and other stakeholders the high importance we place on quality here at Winster.”
To secure the renewal of our accreditation, the team had to regularly carry out a large variety of activities. The independent auditor needed to see evidence of these activities and our documented results. These activities include:
- Monitoring every customer issue and recording non-conformances if and when they arise
- Carrying out internal investigations of non-conformance to understand why any problems have occurred and to ensure actions are agreed and implemented to prevent a recurrence
- Completed monthly reports to monitor various aspects of the business that directly affect customers, such as stock levels and delivery performance
- Quarterly senior management review meetings to review the quality performance of the business and discuss and agree where further improvements can be made
In addition, we recently had our annual full day assessment from BSI. The BSI auditor checked our processes and procedures to make sure that we are fully compliant with the ISO 9001:2015 standard and that everything possible is being done to ensure that we achieve the very best standards of product and services for our customers.
The assessor also looked for continuous improvement – this is a central theme of the ISO 9001 system and shows that we are using the system properly; delivering positive results for Winster and our customers.